4.a.+Section+1+-+Oaks

SYLVIA MANCHESTER 765 Belle Fleur Blvd. New Orleans, LA 70113 (504) 312-9504 E-mail: smanchester@rcnmail.com

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve corporate goals.

EDUCATION

Bachelor of Arts, Biology, University of Louisiana, Lafayette, Louisiana, May 1998

EXPERIENCE

//Field Sales Representative//, Fisher Scientific Instruments, City, State, January 2004 to present
 * Establishe effective customer relations
 * Achieve increased revenue by selling laboratory instruments
 * Generate sales letters
 * Represent trade show events
 * Prepare weekly sales reports

//Customer Service Representative//, Fisher Scientific Instruments, City, State, January 2001 to January 2004
 * Handled customer inquiries regarding delivery, quality, and the operation of laboratory instruments

//Administrative Assistant//, Medical Electronics, Inc., City, State, January 1999 to December 2001
 * Performed secretarial duties for the vice president that included answering calls, opening and distributing mail, scheduling appointments, and organizing meetings
 * Compiled monthly sales reports
 * Participated in various market research activities

//Tour guide//, New Orleans Convention and Visitors Bureau, New Orleans, Louisiana, Summer employment from 1995 to 1998
 * Trained new tour guides
 * Created a handbook of facts and frequently asked questions for visitors
 * Administered sightseeing tours with detailed history and features of the city
 * Answered questions regarding New Orleans and attractions

//Admissions Office Clerk//, University of Louisiana, Lafayette, Louisiana, 1995 to 1998
 * Maintained confidential records
 * Processed college applications
 * Handled correspondence with high school students and administrators

CULTURAL / INTERNATIONAL SKILLS
 * Fluent in Spanish and Japanese

TECHNICAL SKILLS
 * Proficient in Micorsoft Word, Excel, PowerPoint
 * Proficient in word processing 70+ WPM
 * Strong skills in organizing and logistics